Refunds & Returns

Last updated 11 September 2026.

Contact us at theteam@mypetproducts.store with your order number before sending anything back. We aim to respond within 24 hours.

Returns within 15 days

Our products can be returned within 15 days of the original purchase. The product must be in its original packaging and you must provide a receipt, order confirmation or other proof of purchase from this website. We cannot accept returns of purchases made from third-party retailers.

For a change of mind, a better price found, an item that does not fit, an item no longer needed or the wrong item ordered, a non-refundable $39 per order packing and handling fee applies. Return shipping is paid by the purchaser. Use a tracked service and return the item to the original dispatch location, which our team will confirm.

Cancelling an order

Contact us within 12 hours if you need to change or cancel a paid order, as most orders are shipped within 24 hours. A 12.5% service and processing fee applies to cancellations. Once packaging and shipping have started, the order can no longer be cancelled; the returns policy then applies.

Damaged, incorrect or missing orders

If your item arrives damaged, has missing parts, is different from what you ordered or does not arrive, contact us promptly. We will investigate and help resolve the issue. We cover return postage for products that arrive damaged or are misplaced at delivery. We may ask for information about the condition of the parcel or item to help with our checks.

Your refund

We process refunds within 24 to 48 hours after receiving the returned item and completing the required checks. Refunds go to the original payment method, or may be held as credit for a future purchase if you request it. Your payment provider may take additional time to show the credit.

These store policies do not limit rights that cannot be excluded under applicable law. For help with an unresolved concern, see our complaints handling policy.